Cancellation & Refund Policy

Privacy Policy
Effective Date: June 12, 2025
Company Name: Thangvung Privilege Services Pvt. Ltd
App Name: QONECT
Website: www.qonect.in

Thangvung Privilege Services Pvt. Ltd (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use the QONECT mobile application and services.

1. Information We Collect

We may collect the following:

• Personal Information: Name, phone number, email, address, Aadhaar/PAN for KYC.

• Financial Data: Bank details, income proof, credit scores, and repayment history.

• Device Data: Device model, OS, app usage patterns.

• Location Data: Collected with permission for eligibility and verification purposes.

2. How We Use Your Information

We use your information to:

• Perform KYC and credit underwriting

• Disburse loans and manage repayments

• Enable insurance and subscription benefits

• Enhance security and app functionality

• Comply with regulatory requirements

3. Sharing of Information

Your data may be shared with:

• RBI-compliant financial and insurance partners

• KYC and credit verification agencies

• Razorpay for secure payment processing

• Legal/regulatory authorities, if required

We do not sell your personal information to any third parties.

4. Data Security

We use industry-standard practices, including SSL encryption and secure servers, to protect your information.

5. Your Rights

You can request access, correction, or deletion of your personal data by contacting support@qonect.in.

6. Children’s Privacy

Our app is intended for users aged 18 years and above. We do not knowingly collect data from minors.

7. Changes to This Policy

We may revise this policy from time to time. All changes will be posted on this page with the updated effective date.

8. Cancellation and Refund Policy

• All payments made on the QONECT app are processed securely via Razorpay.

• Refunds are only applicable for payments related to subscription or service fees not involving any insurance issuance.

• Refund requests must be raised within 48 hours of payment by writing to support@qonect.in, along with payment details.

• No refunds will be issued once an insurance policy has been generated, as insurance activation is immediate and irreversible.

• Approved refunds will be processed within 7–10 business days via the original payment method, subject to Razorpay’s processing timelines.

9. Contact Us

Thangvung Privilege Services Pvt. Ltd
Email: hello@tpsqonect.com
Website: www.qonect.in