ACCOUNT DELETION POLICY

Effective Date: June 12, 2025

​

Company Name: Thangvung Privilege Services Pvt. Ltd.

App Name: QONECT

Website: www.qonect.in

Email: hello@tpsqonect.com

​

At QONECT, users have the right to request deletion of their account and personal information, subject to applicable legal and regulatory requirements.

1. How to Request Account Deletion

Users may request account deletion by:

• Using the Account Deletion feature available within the QONECT application (if available); or

• Sending an email to hello@tpsqonect.com from the registered email address or mobile number associated with the account.

1. Identity Verification

To protect user privacy and prevent unauthorized deletion requests, QONECT may verify the identity of the account holder before processing any deletion request.

1. What Happens When Your Account Is Deleted

Upon successful verification and approval:

• Your account will be deactivated.

• Access to QONECT services will be terminated.

• Personal information that is no longer required will be deleted or anonymized.

• Active subscriptions may be cancelled according to applicable terms.

1. Information We May Retain

Certain information may be retained after account deletion where required for:

• Compliance with applicable laws and regulations

• Financial recordkeeping obligations

• Tax compliance requirements

• Fraud detection and prevention

• Dispute resolution

• Enforcement of contractual obligations

• Insurance, healthcare, lending or payment-related record retention requirements

1. Data Retention Period

Information retained for legal or regulatory purposes will only be retained for the period required by applicable law or regulatory obligations.

After the retention period expires, such information will be securely deleted, anonymized or archived.

1. Processing Time

Account deletion requests are generally processed within 30 days of successful identity verification.

 

 

Contact Information

For account deletion requests or questions, contact:

Thangvung Privilege Services Pvt. Ltd.

Email: hello@tpsqonect.com

Website: www.qonect.in