CONTACT & GRIEVANCE REDRESSAL POLICY

Effective Date: June 12, 2025

Company Name: Thangvung Privilege Services Pvt. Ltd.

App Name: QONECT

QONECT is committed to providing prompt support and addressing user concerns in a fair, transparent and timely manner.

Customer Support

For general inquiries, support requests, account assistance, subscription questions, technical issues or service-related concerns, users may contact:

Email: hello@tpsqonect.com

Website: www.qonect.in

Grievance Redressal

If a user is dissatisfied with any service, decision, communication or resolution provided by QONECT, a formal grievance may be submitted.

Users should provide:

• Full name

• Registered mobile number

• Registered email address

• Description of the grievance

• Supporting documents, if applicable

Resolution Timeline

QONECT will:

• Acknowledge receipt of grievances within 3 business days.

• Review and investigate the matter.

• Endeavour to provide a resolution within 15 business days from receipt of complete information.

Complex matters requiring additional investigation may take longer. Users will be informed of any expected delays.

Escalation

If a user is not satisfied with the initial response, the matter may be escalated for further review by senior management.

Regulatory Matters

Where services are provided through third-party insurance companies, financial institutions, healthcare providers or payment partners, QONECT may redirect or coordinate the grievance with the relevant service provider as required.

Fraud and Security Reporting

Users should immediately report:

• Unauthorized account access

• Suspected fraud

• Identity theft

• Unauthorized transactions

Such incidents should be reported to hello@tpsqonect.com as soon as possible.

Contact Information

Thangvung Privilege Services Pvt. Ltd.

Email: hello@tpsqonect.com

Website: www.qonect.in